“And there is no such thing as a no sale call. A sale is made on every call you make. Either you sell the client some stock or he sells you a reason he can't. Either way a sale is made, the only question is who is gonna close? You or him? Now be relentless, that's it, I'm done.”
That is a quote from the “Boiler Room”… our trainer made us watch it on our last day of the first week of training, we have another week, then it will be transition queue—we are to take calls for 4 hours to get a feel of how are things done at the software department…
Earlier that day… I was getting ready for work… I start at around 11:30 in the morning, my training is at 2 in the afternoon… and I live less than 15 minutes away… so I have time to take things easy… I like it that way, not to be rushed to work… and that I was online, logged in to Facebook… I saw via faceook chat that Gelo was online… and I don’t know what I was thinking… no, I know what I was thinking… just that I didn’t think it through… I clicked on his name and messaged him a casual, “hey…!” and then I went to my regiments to getting ready to work…
I don’t get pissed off… I get annoyed easily… but not really piss off warranting retribution… I do growl at people, but it is to shut them off, thus stop annoying me further… I don’t hold grudges most of the time, and that I don’t usually fault people because of the level of their annoyance… I actually don’t fault people… believe it or not, people who knows me will tell you I’m nice and somehow sweet (I’m churning at the idea that I am sweet even if just somehow)…
So when I say I am pissed off at someone, that someone have done something really huge… and that he did… and I was to teach this someone a lesson… I don’t exactly know how yet… I am still on the planning stage… that is what happened when I clicked Gelo’s name and gave him my casual “hey…!” I know what I was thinking but have not thought it through… it was stupid of me, I realized when, I was done dressing up and was about to close my computer, I noticed, Gelo didn’t reply… He snubbed me!!!
Hahahahahahahahahah…!
As I mentioned from the previous entry, the software department is a fee base support group… customer must buy either an incident or a value bundle which is consist of 4 incident they can use in the span of one year before we support them and resolve the issue… yes, resolution is guaranteed… it may not be as instant… it may involve deleting your stuff in the system… but we are to resolve the issue… that is our selling point, the why customer should choose us than our competitors… as, other’s charge on hourly rate, meaning how long it takes to resolve the issue… and there is not guarantee they will resolve the issue… whereas, with us, we are to fully resolve the issue as quickly and painlessly as possible… it really is a great deal…
Now the challenge is, how to convince customer to get a bundle—4 incidents consumable for year, 239$--rather than just getting the per incident…? At least, this is what they tell us, not resolving the issue, it is actually closing a bigger sale… I’m worried… but I guess both: closing a sale and resolving issues are a big problem, specially with what training we are having, and so I just need to focused on what I can work on right now, which is closing a bigger sale, and just trust them with resolution of the issue…
As I mentioned above, my training was at 2, I manage to catch some of my previous team mates on the floor before I go in but they are all log off by 4:30… while Dax and Dada would only be in 8:30 in the evening… so on my 2 hours lunch, which usually is around 6, during those times, the only person I know in the floor is Jack, ex to a recently former team mate, Hanz… and coincidentally is team mate with Gelo… I told her what happened, jokingly telling her that I would not forgive him for snubbing me…
Gelo is very cute… he reserves the privilege to snub people… it is understandable if he does not pay any attention to lowly creatures, a.k.a. me… you cannot take that against beautiful people, even you would like only to be in the company of beautiful people…
Not that I think of him as shallow… I don’t think of him at all… hahahahahahahaha…
That is a quote from the “Boiler Room”… our trainer made us watch it on our last day of the first week of training, we have another week, then it will be transition queue—we are to take calls for 4 hours to get a feel of how are things done at the software department…
Earlier that day… I was getting ready for work… I start at around 11:30 in the morning, my training is at 2 in the afternoon… and I live less than 15 minutes away… so I have time to take things easy… I like it that way, not to be rushed to work… and that I was online, logged in to Facebook… I saw via faceook chat that Gelo was online… and I don’t know what I was thinking… no, I know what I was thinking… just that I didn’t think it through… I clicked on his name and messaged him a casual, “hey…!” and then I went to my regiments to getting ready to work…
I don’t get pissed off… I get annoyed easily… but not really piss off warranting retribution… I do growl at people, but it is to shut them off, thus stop annoying me further… I don’t hold grudges most of the time, and that I don’t usually fault people because of the level of their annoyance… I actually don’t fault people… believe it or not, people who knows me will tell you I’m nice and somehow sweet (I’m churning at the idea that I am sweet even if just somehow)…
So when I say I am pissed off at someone, that someone have done something really huge… and that he did… and I was to teach this someone a lesson… I don’t exactly know how yet… I am still on the planning stage… that is what happened when I clicked Gelo’s name and gave him my casual “hey…!” I know what I was thinking but have not thought it through… it was stupid of me, I realized when, I was done dressing up and was about to close my computer, I noticed, Gelo didn’t reply… He snubbed me!!!
Hahahahahahahahahah…!
As I mentioned from the previous entry, the software department is a fee base support group… customer must buy either an incident or a value bundle which is consist of 4 incident they can use in the span of one year before we support them and resolve the issue… yes, resolution is guaranteed… it may not be as instant… it may involve deleting your stuff in the system… but we are to resolve the issue… that is our selling point, the why customer should choose us than our competitors… as, other’s charge on hourly rate, meaning how long it takes to resolve the issue… and there is not guarantee they will resolve the issue… whereas, with us, we are to fully resolve the issue as quickly and painlessly as possible… it really is a great deal…
Now the challenge is, how to convince customer to get a bundle—4 incidents consumable for year, 239$--rather than just getting the per incident…? At least, this is what they tell us, not resolving the issue, it is actually closing a bigger sale… I’m worried… but I guess both: closing a sale and resolving issues are a big problem, specially with what training we are having, and so I just need to focused on what I can work on right now, which is closing a bigger sale, and just trust them with resolution of the issue…
As I mentioned above, my training was at 2, I manage to catch some of my previous team mates on the floor before I go in but they are all log off by 4:30… while Dax and Dada would only be in 8:30 in the evening… so on my 2 hours lunch, which usually is around 6, during those times, the only person I know in the floor is Jack, ex to a recently former team mate, Hanz… and coincidentally is team mate with Gelo… I told her what happened, jokingly telling her that I would not forgive him for snubbing me…
Gelo is very cute… he reserves the privilege to snub people… it is understandable if he does not pay any attention to lowly creatures, a.k.a. me… you cannot take that against beautiful people, even you would like only to be in the company of beautiful people…
Not that I think of him as shallow… I don’t think of him at all… hahahahahahahaha…
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