We fought for it… for good reasons... my arguments are indisputable…
As per stack rank of all agents as per score cards, say, there is a hundred agent, it will be quartered thus quartile 1 which are the top 25, then quartile 2, which will be 26 to 50, up to quartile 4… Now, our department won’t give the software department their top agents, that’s common sense… but also, the software department won’t have the bottom agents… again, common sense… so, the vulnerable group are the agents listed under quartile 2 and 3… I was neither on those two quartiles, nor was in the bottom quartile… I was actually, at the first quartile… I maybe at the bottom of that quartile, but I was still on the league of top agents…
Furthermore, I have pending disciplinary actions… and as per company’s code of conduct, one can’t be promoted or transferred from one post to another if that someone have a pending disciplinary action due… or something like that… it was actually the reason why I wasn’t on the first batch, they rejected me for that reason…
So this is unnatural… me getting transferred to the software department… this is not fate, I forced myself to it… I am swimming against the current… and it is scaring the shit out of me…! things are what they are for a reason… and I am going against that reason… this could hurt me…
I would miss my current team… my team lead… with all due respect to all the TLs I had, TL Imee is the best… for the first time, not only in this company, but my whole call center career, I am aware of my metrics… in control of my scores… on my performance… on the things I need to work on… she was not my boss, she made me feel we were equals… we were friends… I never had lunch with any of my numerous former bosses… I have not been friends to any of them… well, except AJ… but not like this with TL Imee… she tends to bring the best out of me… No TL of mine had managed to do that with such ease and comfort… there way was to try to break my thick skull and get in there which really, it doesn’t work that way, at least not to me… I’ll battle you out, and if you defeat me… that’s it, you are the winner, I am a looser… Loosing TL Imee alone as my boss makes me feel like this is all a mistake… and that it is scaring me…
They keep reminding me that I wanted this… yes, I did and I still do… but it doesn’t mean either that I wanted to leave…
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