There was an email at work, calling out on those who want to transfer to the software division… I have been in the hardware division since last year when I started in the company… and so the temptation of the challenge got into me… I want to… I heard it is a tough gig, it is the toughest division in the program, but I was willing to hit the wall… sure, it’s sales—they charge for the service—but then so is my division, it was not so when I started, but we are now…
I argued, there: pay first before exerting effort to resolve their issues, at my present department, you already did everything you can, resolve their issue and bend backward to kiss their ass and still no sale… It has been 3 weeks since my last sale… going 4th week, the last sale was even just a lucky call… I suck on sales, I think, it was, the reason I was put in this program despite not having computer background… I told them in my interview… I suck on sales big time, that was the reason I got fired from my first call center job… and that though I am willing to be trained for it and try my luck again on another sales program, I would appreciate not to… so here I am… a year later, the program is integrating sales, like troubleshooting computers isn’t challenging enough…
Its total solutions, I am a one stop shop… after troubleshooting we get into conclusion that your operating system is corrupted and you need to back up your files, “I can process an order for an external hard drive for you…?” You need your warranty extended and upgraded, “let me call you to process it for you…” Your system is so slow, “let us maximize your system’s memory to speed it up! Shall we?”
I basically just want to broaden up my horizon, tackle software… I know hardware already… I just know, not exactly an expert… not on the list of top agents in the program… but I know what is what when it comes to hardware… I wanted to be an all around agent… an agent who knows about hardware and software… transferring there will be a good opportunity in my career not only as a call center agent but as a computer technician…
I wanted to… but I am also self aware, as I mentioned above, I am not exactly on the list of top agent in the division… that is the reason why I didn’t pass a letter of intent… anyway, in the email they need 30 agents to be transferred, if nobody volunteers, they will choose the people to be transferred by manner of stack rank… so I thought, I would just leave it all to fate… rather than risking having eyebrows launch to orbit and be think off as pompous… I left it to fate, thinking if really, I should be on the software division, I would be one of those people they would transfer…
I was not on the list… or so, I thought, until the final date and the list of agents to be transferred was finalized, “You submitted an LOI?” my technical mentor asked… I didn’t… he showed me the list and indeed I was on the list, next to it was LOI… I swore I didn’t… secretly happy, that I am on the list… I will be transferred…! But then, it was quickly crashed… I can’t be transferred to another division as I have outstanding disciplinary action… 10 days suspension yet to be served… damn it!
I was charged for call avoidance last March… I was unintentionally dodging sessions… I almost got fired for it, but they took pity and just gave me a 10 days suspension, which to this day is yet to be served… I should just be thankful…
I swear, I didn’t submit a letter of intent for that reason, precisely… I didn’t want to be rejected… but there it was…
My TL messaged me the next day, telling me that I might still be able to transfer… we just need to serve the 10 days suspension… we can do that the whole month of November… we cannot do a 10 days straight but we can have it by three a week… It will be a blow on my paycheck… but it will just be in time for the thirteenth month pay and the performance assessment bonus, which I am crossing my fingers, it passed… still a theory, my TL told me when I came back to work, but the argument is pretty strong: rather than forcing people to transfer, it would be better if the agent is willing… a.k.a me…
My TL went to IM one of the big boss at the software department, I know her… The lady big boss was actually the one who made it possible for me to go back to work last January… she was later transferred to the software department… she was asking why they are throwing me to them… rather skeptical of my TL’s intention, perhaps thinking they were trying to get rid of me… which somehow, at the back of my mind, I can’t stop wondering that perhaps maybe, the hardware department is indeed really is just trying to get rid of me… but I should not care about that…
We got a maybe… which is good… it may not be as good as a yes… but it is something… it’s no guarantee, my TL reiterated with the question of if we should go ahead serving all of the 10 days suspension in just 1 month (we could do it 1 a week, which was the original plan so not to hurt my finances)… I said yes… we are to go with serving the suspension this November… I am keeping my fingers and toes crossed…
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